Live Chat Powered by Jivochat

Our Live Chat function is powered by jivochat, providing you with a stellar service and great customer care. Live chat engages every visitor to your website, increasing conversion rates and optimizing your online marketing results.

Live Chat Management

Often forgotten about, live chat can be the difference in your website becoming a successful marketing tool or not. By engaging with every visitor to your site, conversion rates are increased and customers in need will engage with your product or service.

Our Premium monthly package provides a monthly comprehensive progress report including visitor statistics, transcripts and customer ratings.

We take care of everything, including customer service agents! We believe that Live Chat should be as easy for you to install on your website as it is for your customers to use it.

The logistics of it all

Here at Magictime, we have staff ready to be trained in each company that avail of our Live Chat service. A start-up fee varies, depending on your needs (like how many agents you want trained in) and covers all installation, security checks and agent training.

We understand that you’re busy people so we can take care of everything for you.

Can I brand the chat window?

You choose what colour you want the chat window to be. We will co-ordinate it with your chosen colour scheme and with the design of your website.

How can I ask my customers if they like it?

Live Chat provides a function that allows users to rate their experience after speaking with an agent. With our Premium package, this data is accumulated monthly and delivered to you in a comprehensive report.

Can I read the conversations after?

All conversations are recorded and available to read. On our Basic package, these transcripts are available to be requested where as on our Premium package, they would be included in your monthly progress report.

Can I send visitors files like a brochure or price list via chat?

File transfer is simple on Live Chat. You can provide our agents with documentation to pass on to customers. Limits as to how many documents you can provide will apply depending on your choice of monthly package.

 

Technically speaking; how safe is the chat?

All communications are safely encrypted with a 256-bit SSL certificate

Can I find out visitor statistics?

On our Premium monthly package you will receive a monthly report providing visitor information and data such as how many visitors used the chat function.

Looking For a Chat?

Everybody loves a chat so why not install a Live Chat function on your website?

Our agents will be trained in how to answer queries regarding your business and website. Live Chat is loved by users because it makes for an enjoyable, positive user experience.

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Testimonials - Experience the Magic

  • Conor, most of all, thank you for caring, supporting, believing in me and for demonstrating such professionalism and integrity!

    Patrick Wanis
  • Conor is really honest about the app market; its highs and its lows. He has been a valuable advisor and I really appreciate all the help.

    Matilda White
  • I found the team at Magictime easy to communicate with. They understood my ideas and made them a reality.

    Sandra Newington
  • Getting revenue from my app portfolio was difficult until I met Conor at Magictime. He provided a great system for me that provides a steady income.

    Tony Alexander
  • Magictime have helped me set up my own IOS apps company. They have shown me how to create cool games that make money too! Thanks to all the team.

    Jon Ravi